Establishing Service Standards and
Self-Judgment Mechanisms
Certified
by ISO-9002 for International Quality
In order to reinforce our public services, we arranged
to be certified by ISO-9000 series, established management
systems aiming at "satisfying our clients, clearly
set all kinds of operation procedures, standards and operation
lists," and established quality assurance systems,
primarily to guarantee our service quality for our clients.
Through gatherings, training and publicity from time to
time, to let our entire staff totally understand, carry
out and maintain an excellent service level. Besides,
we signed contracts with civil organizations to inspect
our work efficiency, for both internal and external group
processing twice a year. We provide an open and transparent
operation procedure that definitely upgrades our service
efficiency and quality.
Self-Judgment
Mechanisms at Our Administration
We have set service courtesy regulations, manners for
answering phone calls, guidelines for public service performance
assessment and guidelines for telephone service tests
for our staff. Furthermore, we randomly examine the general
service manners of our service staff, test their telephone-answering
courtesy and public service, based on the previously listed
assessment items, test and measurement index and grading
criteria. Our section chiefs will administer tests on
expertise and telephone courtesy, to our staff every month
at unannounced intervals. All that we tried to do and
are doing are meant to ensure our service quality.
Certified
by ISO-9002 for International Quality
